Returns & Refund Policy
We want you to be happy with your purchase.
Return window: You may request a return within 7 days of delivery.
Eligible items: Items must be unused, unopened and in their original sealed packaging. For hygiene reasons, opened skincare, hair care, cosmetic and wellness products cannot be returned unless they arrived damaged, defective or incorrect.
Damaged or wrong items: Contact us within 24 hours of delivery with photos of the product and packaging and we will arrange a replacement or refund at no cost to you.
How to request a return: Contact us with your order number. We will confirm eligibility and arrange pickup.
Refunds: Approved refunds for Cash on Delivery orders are paid by bank transfer or store credit within 7 working days of receiving the returned item. Original delivery charges are non-refundable unless the error was ours.
Refusing a COD order at the door: Repeatedly refusing COD orders without a valid reason may result in COD being unavailable for future orders.