Refund policy

Last updated: October 27, 2026

Returns

Return eligibility depends on the items in your order and the condition of the product.

Where returns are accepted, items must be returned in the same condition they were received — unworn, unused, with original tags, and in their original packaging. We may reduce or refuse the refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Contact us at ceo.zorion.ai@gmail.com before returning any item.
Return requests are subject to the terms below and applicable consumer laws in Kuwait.
Unless we state otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order upon delivery. Contact us immediately (within 24 hours) if an item is defective, damaged, or if you received the wrong product. Include clear photos for faster processing.

Exceptions and non-returnable items

The following items cannot be returned for hygiene and safety reasons:

Opened perfumes and beauty products
Intimate apparel / lingerie
Any product that has been used or shows signs of wear

Exchanges

Exchanges are available subject to stock availability. Contact us before initiating a return if you wish to exchange an item.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund is approved.
For Cash on Delivery (COD) orders, refunds are processed via bank transfer or wallet within 5–7 working days after approval.
Your bank or payment provider may take additional time to reflect the amount.
If you do not receive the refund within a reasonable time after approval, contact us.

This policy does not limit any rights you may have under Kuwait consumer protection laws.